At Urban Sweden, shipping rates vary depending on the size, weight, and quantity of the items in your order. Typically, shipping costs range between $5 and $8, but the final rate will be calculated at checkout based on your specific order details.

We strive to offer affordable and transparent shipping, ensuring your items arrive safely and promptly. Please review your shipping fee at checkout for the most accurate rate.

For misprinted, damaged, or defective items, claims must be submitted within 30 days after the product has been received. In the case of packages lost in transit, all claims must be submitted within 30 days of the estimated delivery date. If the issue is deemed an error on our part, we will cover the cost of replacement or return.

If you notice any issues with the products or the order itself, please submit a problem report as soon as possible.

The default return address is our printing partner's facility. Once a returned shipment is received, an automated email notification will be sent to you. Any unclaimed returns will be donated to charity after 30 days. If a different return address is provided, you will be responsible for handling and processing any returned items.

Wrong Address – If an incorrect or insufficient address is provided by you, the shipment will be returned to our facility. You will be liable for any reshipment costs after confirming the updated address (if applicable).

EU Consumer Notification – According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal does not apply to:

Sealed goods that are unsealed after delivery and cannot be returned due to health protection or hygiene reasons.

Therefore, Urban Sweden reserves the right to refuse returns at its discretion.

Please note that while your package has been shipped, sometimes the local postal service may not send out a notification when it arrives at your nearest location if you do not recive your order directly home. To ensure you're up to date, we recommend checking the status of your delivery by entering your tracking number on your local postal service’s website.

If you're unable to find any information or need further assistance, please don’t hesitate to reach out to us. We're here to help and can look up your order for you.

Thank you for your understanding and patience!

Only one discount code can be used per order and cannot be combined with other promotions if nothing else is written.